Refund policy
100% SATISFACTION GUARANTEED
If you’re not fully satisfied with our products within 30 days of purchase, we’re happy to exchange or refund your order—no questions asked. This includes any bag that’s already been opened. If two bags of the same product have been opened, only the first bag will be refunded. Shipping charges will not be reimbursed.
Please note that any opened bags do not need to be returned, and can instead be donated to your local shelter. Even if a bag has not been opened, we may ask that you not ship it back to us depending on the product.
Once we receive the returned product(s), we will process your exchange or refund. Please allow up to 14 days after we have received the returned items for credit to appear on your original method of payment.
If you’re not fully satisfied with our products within 30 days of purchase, we’re happy to exchange or refund your order—no questions asked. This includes any bag that’s already been opened. If two bags of the same product have been opened, only the first bag will be refunded. Shipping charges will not be reimbursed.
Please note that any opened bags do not need to be returned, and can instead be donated to your local shelter. Even if a bag has not been opened, we may ask that you not ship it back to us depending on the product.
Once we receive the returned product(s), we will process your exchange or refund. Please allow up to 14 days after we have received the returned items for credit to appear on your original method of payment.